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FAQ

Frequently Asked Questions

  • If I choose "unlabeled or no labels" - how do I know which scent is which?
    • We still include a bottom warning label with the scent name so you can identify each candle
  • Can I choose custom colors for the candles?
    • Unfortunately no, its nearly impossible for us to keep track of custom colors for individual customers.  The only exception is larger orders of 500+ candles, contact us for more info.
  • What are my options for private labels?
    • See our Private Label page to submit your information.  You can also request a proof via email before placing your order.
  • Can I call you to place an order?
    • We only accept orders placed online through our website.  No phone order as we have found this to be error prone in the past.  Larger orders of 500+ candles we will often take through email due to potential added customizations, etc
  • How fast do you ship?
    • Most orders ship in about 3-4 business days.  If we will be later to ship than this we will be sure to contact you ASAP.  Note that larger orders (200+ candles) can sometimes take an additional few days for us to pour and ship.