Frequently Asked Questions
- If I choose "unlabeled or no labels" - how do I know which scent is which?
- We still include a bottom warning label with the scent name so you can identify each candle
- Can I choose custom colors for the candles?
- Unfortunately no, its nearly impossible for us to keep track of custom colors for individual customers. The only exception is larger orders of 500+ candles, contact us for more info.
- What are my options for private labels?
- See our Private Label page to submit your information. You can also request a proof via email before placing your order.
- Can I call you to place an order?
- We only accept orders placed online through our website. No phone order as we have found this to be error prone in the past. Larger orders of 500+ candles we will often take through email due to potential added customizations, etc
- How fast do you ship?
- Most orders ship in about 3-4 business days. If we will be later to ship than this we will be sure to contact you ASAP. Note that larger orders (200+ candles) can sometimes take an additional few days for us to pour and ship.